DilWill Terms of Use

DilWill Terms of Use / User Agreement

This User Agreement governs access to and use of the DilWill website and related services.

1. Acceptance of Terms

By creating an account, browsing profiles, uploading content, or using any service on DilWill, you agree to this Agreement, the Privacy Policy, Consent Policy, Cookie Policy, User Policy, Community Guidelines, and all other policies published on the platform.

2. Nature of Platform

DilWill is a matrimonial platform for Hindu, Jain, Sikh, and Buddhist users. DilWill is an intermediary that facilitates profile discovery, communication, and related features. DilWill does not arrange marriages, guarantee matches, or guarantee the truthfulness of any user-provided content.

3. Eligibility

Female must be at least 18 years old and Male must be at least 21years old and legally competent to enter into a binding contract. You must not create an account on behalf of a minor.

4. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

5. User Conduct

You agree not to post, share, transmit, or request any unlawful, misleading, abusive, defamatory, obscene, harassing, impersonating, hateful, or infringing content.

6. Matrimony-Specific Representation

You must provide truthful information about age, marital status, religion, community, education, profession, income, and family background to the extent shared on the platform. You must not hide material facts that could mislead another user.

7. No Guaranteed Match or Outcome

DilWill does not guarantee profile accuracy, compatibility, response rates, engagement, marriage, or the quality of any communication or relationship arising from the platform.

8. Communication and Meetings

Any communication, meeting, financial transaction, engagement, or marriage decision with another user is entirely at your own discretion and risk.

9. Paid Services

If subscription or premium services are provided, their scope, fees, renewal terms, and cancellation terms will be stated separately.

10. Suspension and Termination

DilWill may suspend or terminate any account for suspected fraud, false information, harassment, policy violations, legal risk, or security concerns.

11. Limitation of Liability

To the maximum extent permitted by law, DilWill shall not be liable for indirect,incidental, special, or consequential losses arising from user conduct or third-party actions.

12. Governing Law and Jurisdiction

This Agreement is governed by the laws of India. Courts at the place of DilWill’s registered office shall have jurisdiction, subject to applicable consumer law and statutory forums.

Refund and Cancellation Termination Policy 

This Refund, Cancellation and Account Termination Policy governs all paid memberships, subscription plans, premium services, profile promotion services, and any other paid features offered by DilWill. By purchasing any paid service on DilWill, you acknowledge that you have read, understood, and agreed to this Policy.

2. Nature of Services

DilWill is a matrimonial intermediary platform that provides profile hosting, profile discovery, matchmaking tools, communication features, profile visibility enhancements, and related services.

DilWill does not guarantee:

• Any match or proposal;
• Any response from another user;
• Engagement or marriage;
• Compatibility between users;
• Accuracy of user-generated information;
• Any specific outcome from the use of the platform. 
  

Fees paid to DilWill are for access to platform features and services and not for any guaranteed matrimonial result.

3. No Refund Policy

All payments made to DilWill are final and non-refundable.
Once a subscription, membership plan, premium feature, profile boost, profile highlighting service, or any other paid service has been purchased or activated, no refund, reimbursement, credit, adjustment, or partial refund shall be provided under any circumstances, including but not limited to:

• Change of mind;
• Dissatisfaction with matches received;
• Lack of responses from other users;
• Marriage, engagement, or relationship established during the subscription period;
• Inability to find a suitable match;
• User inactivity;
• Account deletion by the user;
• Voluntary termination of membership;
• Failure to use the purchased services;
• Technical incompatibility of the user's device or internet connection;
• Suspension of account resulting from violation of DilWill policies;
• Removal of content that violates platform rules;
• Temporary service interruptions or maintenance activities.
  

All purchases are deemed final upon successful processing of payment.

4. Cancellation of Subscription

Users may cancel renewal of their subscription at any time through their account settings or by contacting customer support.
Cancellation shall prevent future recurring charges, if applicable.
Cancellation does not entitle the user to any refund, credit, reimbursement, or prorated refund for any unused portion of the subscription period.
The subscription shall remain active until the expiry of the current billing period unless otherwise stated by DilWill.

5. Account Deletion

Users may delete or deactivate their account at any time.
Deletion or deactivation of an account shall not:

• Cancel completed payments;
• Create any right to refund;
• Create any right to compensation;
• Entitle the user to any credit or reimbursement.

Paid services already purchased shall be deemed fully consumed upon activation regardless of subsequent account deletion.

6. Platform-Initiated Suspension or Termination

DilWill reserves the right to suspend, restrict, or permanently terminate any account that:

• Violates applicable laws;
• Violates DilWill policies;
• Engages in fraud, impersonation, harassment, abuse, or deceptive conduct;
• Uploads prohibited content;
• Creates security risks for other users or the platform.

In such cases, no refund, compensation, reimbursement, or credit shall be provided.

7. Payment Disputes and Chargebacks

Users agree not to initiate unwarranted payment reversals or chargebacks after valid delivery of services.
Where a chargeback is initiated, DilWill reserves the right to:

• Suspend the account;
• Recover costs incurred;
• Contest the chargeback with supporting records;
• Restrict future access to paid services.

8. Pricing Errors

In the event of an obvious technical, clerical, or pricing error, DilWill reserves the right to cancel the affected transaction and take appropriate corrective measures.

9. Statutory Rights

Nothing in this Policy shall limit any non-waivable rights available to consumers under applicable law.

10. Changes to this Policy

DilWill reserves the right to modify this Policy at any time. Updated versions shall become effective upon publication on the platform. Continued use of DilWill after publication of the revised Policy shall constitute acceptance of the updated terms.

11. Contact

For questions relating to subscriptions, cancellations, payments, or account termination, users may contact DilWill through the contact details published on the platform.

Cookie Policy

1. What Cookies Are

Cookies and similar technologies help the site function, remember preferences, improve performance, and measure usage.

2. Types of Cookies Used

We may use strictly necessary cookies, preference cookies, security cookies, analytics cookies, and, where applicable, marketing cookies.

3. Necessary Cookies

These are required for login, security, session management, fraud prevention, and basic service delivery.

4. Optional Cookies

Analytics and marketing cookies will be used only where legally required consent or user choice is obtained.

5. Cookie Control

You may manage cookie preferences through browser settings, device settings, or any consent banner or preference center provided by DilWill.

6. Third-Party Cookies

Some third-party service providers may place cookies according to their own policies, subject to our contractual and privacy controls.

DilWill Community Guidelines

1. Respectful Conduct

Users must communicate respectfully and must not harass, abuse, threaten, shame, extort, or manipulate other users.

2. No Hate or Religious Abuse

No content that attacks, insults, or incites hatred against any religion, caste, community, or protected group is permitted.

3. No Fraud or Misrepresentation

Users must not create fake identities, use stolen photographs, misstate age, marital status, religion, occupation, or income, or conceal key facts to deceive others.

4. No Sexual Content

Sexually explicit, obscene, or exploitative content is prohibited.

5. No Money Solicitation

Users may not ask for money, gifts, loans, or financial assistance under false pretenses.

6. No Off-Platform Abuse

Any stalking, blackmail, coercion, or repeated unwanted contact is prohibited.

7. Safety First

Users should verify identity and exercise caution before meeting or sharing personal details.

DilWill Content Moderation Policy